1. Operator and scope
This policy applies to LedgerLift, operated by Mariglen Kerciku, Wielandstr. 4a, 91080 Uttenreuth, Germany. Contact: info@theledgerlift.com.
2. Paddle is the merchant of record
Paid LedgerLift purchases are sold and processed by Paddle as merchant of record. Paddle handles payment collection, applicable transaction taxes, invoices, and payment details. The price, billing cadence, taxes, renewal terms, and total due are shown before you confirm checkout.
3. Canceling a subscription
You may cancel a recurring subscription through LedgerLift's billing-management link, which opens Paddle's customer portal. Cancellation prevents future renewals and takes effect on the date shown in the portal. Unless the portal or mandatory law states otherwise, access and existing credits remain available through the already-paid period.
4. Requesting a refund
You can request a refund through Paddle Buyer Support or email info@theledgerlift.com with enough information to locate the purchase. Do not send card numbers or passwords by email.
Refund eligibility is assessed under Paddle's buyer terms and refund policy, applicable consumer law, the nature and timing of the request, and the extent to which the service or purchased credits have already been used. Nothing in this policy restricts mandatory rights for a service that is defective, misdescribed, or otherwise protected by applicable law.
5. Credits after a refund
If a purchase is fully or partially refunded, credits granted by that purchase may be reversed in the corresponding amount. Credits already consumed cannot be reused. We will not reverse more credits than were granted for the refunded transaction.
6. Statutory withdrawal rights
Consumers may have statutory withdrawal or cancellation rights depending on their location and the nature and performance of the digital service. Paddle presents the applicable buyer terms and consent information during checkout. Mandatory rights remain unaffected.
7. Processing time
Approved refunds are returned by Paddle to the original payment method. The time for funds to appear depends on Paddle, the payment method, and the financial institution. LedgerLift updates related workspace credits after the corresponding verified billing event is received and processed.
8. Contact
For a billing or cancellation question, email info@theledgerlift.com.